Zendesk

Overview

We are looking for a Service Management Solutions Specialist to be the champion for our Service Management business—across every function an enterprise serves, from IT and HR to Facilities, Finance, Legal, and Procurement. This is a hybrid role that blends genuine technical depth with real sales ownership.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Requirements & Eligibility

• Service Management Domain Expertise: Hands-on knowledge of enterprise service management across more than just IT
• B2B SaaS Sales Experience: A proven track record in B2B SaaS sales, guiding clients through value-centric sales cycles with ownership of the outcome
• Technical Credibility: The ability to deliver product demonstrations, discuss integrations, APIs, and data models
• Strategic Communication: The ability to consult with key decision-makers
• Complex Deal Navigation: Experience guiding clients through consultative, multi-stakeholder sales cycles
• Collaboration Mindset: A team-first attitude with the desire to coach internal sellers
• Mobility: Willingness and ability to travel to customer locations

Key Responsibilities

• Strategize on Sales Strategy: Partner with our core sales teams to drive Service Management opportunities from discovery to close
• Run the Technical Discovery: Lead discovery with IT, HR, Facilities, Finance, and other service owners
• Assist in Architecting the Solution: Design Service Management solutions that solve genuine challenges across any service domain
• Demonstrate With Authority: Help craft and deliver compelling, domain-specific demonstrations and proofs-of-concept
• Handle the Hard Questions: Navigate technical objections and competitive comparisons
• Empower the Team: Help educate and up-skill the regional sales organization
• Shape the Product: Act as the vital bridge between the market and our product development team