Stryker

Overview

The Senior Lead Analyst, Supplier Governance & Performance Management will play a key role in strengthening supplier accountability, service performance, and stakeholder capability across EDT by actively managing supplier performance, leading structured service reviews, driving issue resolution, and turning insights into measurable improvements.

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Emergency Care, Neurotechnology, Orthopaedics and Spine that help improve patient and hospital outcomes.

Requirements & Eligibility

• Bachelor's or Master's degree in Engineering, Business administration, Data Analytics or related discipline
• 10-12 years of experience in supplier/vendor management, service governance, IT service management, sourcing, procurement, or related disciplines
• Proven experience partnering directly with large-scale or technology service providers to drive performance, accountability, and business outcomes
• Strong understanding of supplier governance frameworks, service level management, KPIs, SLAs, contractual obligations, and corrective action planning
• Demonstrated ability to lead supplier performance reviews, governance forums, issue resolution processes, and escalation management activities
• Analytical mindset with the ability to interpret scorecards, dashboards, and performance metrics, conduct root cause analysis, and translate insights into measurable actions
• Exceptional stakeholder management and influencing skills
• Executive-level communication and presentation skills

Key Responsibilities

• Lead supplier performance management for an assigned portfolio of large, strategic EDT suppliers, including service review cadence, governance routines, performance expectations, SLA/KPI oversight, and continuous improvement follow-up
• Facilitate structured supplier performance reviews with suppliers, contract owners, EDT towers, and functional stakeholders to evaluate service delivery, contractual commitments, risks, issues, and progress against agreed action plans
• Monitor supplier performance against agreed service levels, obligations, commitments, and operational expectations
• Drive issue and corrective action management by documenting performance concerns, clarifying ownership, tracking actions to closure, and escalating unresolved or systemic issues
• Partner with Supplier Management reporting and analytics roles to use supplier scorecards, dashboards, service level reporting, and performance insights
• Enable stakeholders managing suppliers outside the assigned strategic portfolio by providing guidance, templates, playbooks, coaching, and standard practices
• Support contract owners and stakeholders in understanding supplier obligations, performance expectations, governance roles, and escalation paths
• Contribute to the continued maturity of the Supplier Management function by improving performance management standards, stakeholder enablement materials, governance routines, and processes