Zendesk

Overview

As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers by owning the strategic AI roadmap, maximizing business impact, and building executive partnerships.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience.

Requirements & Eligibility

• Minimum of 5+ years of related experience in Customer Success / Experience
• Minimum of 1+ years of AI related experience
• Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
• Demonstrated experience in using adoption and health analytics to forecast churn and expansion
• Bachelor's degree in Business, Computer Science, Engineering, or related field

Key Responsibilities

• Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers
• Serve as the design authority for customers' AI deployments
• Partner with executive stakeholders to co-create and refine a forward-looking AI strategy
• Maintain recurring outcome-driven cadences and mutual AI Roadmap
• Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements