Zendesk
Ai Services Consultant
Overview
As an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision.
About Zendesk
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Requirements & Eligibility
- Must have a minimum of 3+ years of related experience in Consulting / Professional Services
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Fluent in English
- Deep understanding of REST apis and working with large JSON bodies
- Python experience is preferred
- Bachelor's degree in Business, Computer Science, Engineering, or related field
Key Responsibilities
- Provide expert advice on the implementation and optimization of Zendesk AI products
- Facilitate change management processes and deliver consultative sessions
- Accountable for the timely and successful delivery of AI projects
- Maintain high levels of customer satisfaction
- Work closely with internal teams, including Customer Success and Sales
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