Transunion

Overview

As a Customer Service Incident Coordinator (Croatian Speaking), you will support customers impacted by identity theft, fraud, and data breach incidents, helping them navigate the resolution process and access the support they need.

About Transunion

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.

Requirements & Eligibility

• Fluency in Croatian and English, both written and verbal
• Previous customer service experience, ideally within a fast-paced, customer-facing, or support environment
• Strong communication and interpersonal skills
• Ability to review information, assess customer needs, and make informed decisions
• Strong organisational skills and attention to detail
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
• Experience using customer service, case management, or customer relationship management platforms

Key Responsibilities

• Conduct customer interviews by telephone to gather information relating to fraud, data breach, and identity theft incidents.
• Review and analyse case information to assess the nature and severity of incidents and determine appropriate next steps.
• Provide professional, empathetic, and high-quality customer support to individuals affected by fraud, identity theft, or data breach events.
• Manage customer expectations by providing clear updates and guidance throughout the incident resolution process.
• Act as a key point of contact between customers, clients, and internal subject matter experts.
• Gather, document, and maintain relevant information and supporting evidence to assist with identity restoration and remediation activities.
• Prepare correspondence and communicate with creditors, government agencies, and other third parties when required to support case resolution.
• Clearly explain available services, support options, and recommended actions to customers.

Interview Process