Transunion
Back Office Operations Representative
Overview
The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute.
About Transunion
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.
Requirements & Eligibility
- Minimum Graduate degree in any stream
- Must have minimum 1-3 years of experience in 'Banking operations' or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
Key Responsibilities
- Will be working in consumer dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SLA
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Transunion. Please verify all details on the official company application portal.