Abbott

Overview

Become a Technician I, Remote Care at Abbott in Arecibo, Puerto Rico, working in a call center environment under close and direct supervision on defined work assignments to exercise basic customer service and technical skills in response to remote monitoring inquiries and complaints.

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life, creating breakthrough science to improve people’s health with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Requirements & Eligibility

• High school diploma is required. Associates and/or Bachelor’s Degree are preferred.
• Experience in a customer service, product support, IT, telecommunications or related role are preferred.
• Fully bilingual with verbal fluency in English and Spanish is required.
• Medical device technical support experience is preferred.

Key Responsibilities

• Answer inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers.
• Triage calls and seeks guidance from other personnel for further assistance when appropriate.
• Provide product support topics including website navigation, mobile device support, telecommunication connectivity, information, set-up, and approved troubleshooting for Abbott-proprietary remote care products.
• Provide after-hours, on call support following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.
• Consistently meet department’s performance expectations and complete required trainings and certifications.
• Comply with U.S. Food and Drug Administration (FDA) regulations and other regulatory requirements.
• Adhere to Abbott company policies, operating procedures and work instructions.